TITLE: Program Manager
REPORTS TO: Executive Director
Provide supervision and program management as well as support to Crisis Intervention Services for Safe Harbor programming. The Program Manager is responsible for managing and overseeing services, program development and supervision of program staff to ensure maximum effectiveness and efficiency in the delivery of advocacy based trauma informed practices, and victim centered services. This position provides direct supervision to program specialists in the following areas; legal services, youth services, sexual assault, LatinX services and campus services.
Must be able to represent the mission, values and philosophy of Safe Harbor to program participants, employees, and the general public. Model and promote attitudes of non-violence, anti-oppression, inclusiveness, and power-sharing in all facets of position responsibilities, especially when working with community partners. Be an outspoken voice against violence against women and children, teen dating violence, sexual assault, rigid gender roles, and norms of masculinity within the community through conversation, trainings, social media, and one-on-one conversations.
- Provide reflective and trauma informed supervision and technical support to direct service staff
- Cultivate direct program staff culture and skills to center and uplift advocacy and leadership.
- Effectively supervise staff and provide guidance, advice and counsel on professional development.
- Assist staff in establishing a plan of care and/or contribution to an existing plan to ensure that their clients have access to all appropriate and available services.
- Ensure program staff are equipped with knowledge, information and resources for appropriate trauma-informed work and trauma resilience.
- Ensure that all client services staff receive high quality and timely cross training on legal developments, client engagement strategies and other knowledge and skills to support liberating, survivor-centered interdisciplinary client advocacy
- Curate and develop materials and resources related to social service provision, crisis intervention, safety planning, trauma-informed services and programmatic trouble shooting.
Direct Service and Program Development:
- Provides vision and leadership for current and new programming within Safe Harbor.
- Works alongside team and other employees to envision, plan and participate in program development, community awareness-raising efforts and educational programs.
- Assists victims in securing needed resources by providing information, referral, advocacy and accompaniment when needed
- Provide systems and legal advocacy for victims seeking support; this will include providing advocacy alongside local Law Enforcement, District Attorney’s office and throughout the court process.
- As needed; assist in execution of support group meetings for primary and secondary victims of domestic violence and sexual assault.
- Provide direct crisis intervention support to victims of trauma and support staff in problem solving complex client safety concerns – both physical and psychological.
- Oversees PREA (Prison Rape Elimination Act) program services. Works closely with Sexual Assault Specialists to build best practices for service delivery regarding incarcerated victims. Provide advocacy, and accompaniment as requested to incarcerated victims of prison rape at Kettle Moraine Correctional Institution (KMCI), and Sheboygan County detention center, jail and shelter care facilities.
- Oversee High Risk Team services and programming in conjunction with Executive Director, Crisis Intervention Manager, Legal Advocate, Children’s Advocate, and other internal staff members, District Attorney’s Office and local Law Enforcement partners.
- Responsible for assuring that organizational programs and services are culturally proficient for African American, LatinX, Southeast Asian, LGBTQ, Elder and other local populations that are served.
- Provide specialized training and education to partner organizations throughout the state on best practices, programs and advocacy. As requested present alongside community partners to increase capacity of programs across the state working to build relationships within their communities.
- As needed support in drafting fact sheets, talking points, action alerts, hearing statements and other resources to support victim rights locally, statewide and across the nation.
- Meets regularly with community partners such as area law enforcement, human services, housing programs and others as requested to facilitate effective working relationships and engage in positive information and referral processes as well as problem solving as needed.
- Serve as point of contact for multi-disciplinary work related to domestic violence, sexual assault, and human trafficking - provide leadership and guidance related to Lethality Assessment Program and Sheboygan County High Risk Team; including providing advocacy and support in conjunction with law enforcement directly to high risk victims in their homes.
- Works with Executive Director, Crisis Intervention Manager and Southeast Asian Program Manager in the development of training and service provision for within the organization.
- Ensure the quality, efficiency, consistency, measurement and reporting of client services throughout the organization. Maintain a high level of quality and ethics supporting the mission and values of Safe Harbor.
- Ensures that all program services are in compliance within Safe Harbor’s service philosophy, standards and agency protocol. Conduct program evaluation and monitoring; make recommendations for program improvements.
- Ensure that services meet all appropriate professional standards, licensing/certification and grant conditions and requirements.
- Responsible for supporting crisis intervention and shelter services activities; this includes but is not limited to supporting employees, clients, assisting with advocacy rotation and on-call.
- Maintains physical security of confidential materials and assigned agency property.
REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE:
Education: Master’s Degree preferred with a degree in counseling, criminal justice or social services, or relevant industry and supervisory experience;
Experience: Experience providing crisis intervention services, experience in domestic violence and/or sexual assault preferred. Prior supervisory experience required.
Other: Must have a valid Wisconsin Driver’s License, with reliable transportation. Must be able to work 1st, 2nd and 3rd shift as needed. Must live within a 30min response time to agency and hospitals in Sheboygan County.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent judgment and crisis intervention skills.
- Experience with and proficiency in electronic record keeping record system.
- Ability to interact in a professional manner with clients, public, and staff and deliver educational programming.
- Ability to communicate effectively orally and in writing.
- Ability to identify and resolve problems effectively.
- Ability to plan and prioritize work and meet agency standards for performance, quality assurance, and productivity.
- Detailed understanding of issues of domestic violence and sexual assault.
- Knowledge of community systems and other resources serving the market
- Good organizational skills and the ability to work with people of varied backgrounds and beliefs.
- Ability to work independently and lead a team.
- Bilingual a plus
Safe Harbor supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, or disability.